Compliments & Suggestions

Your feedback helps us to maintain a high standard of service and ensure that what we’re doing satisfies your needs. If you have a suggestion about how we can improve, please complete our online form.

If you would like to compliment a specific staff member or team, we'd be happy to pass on your feedback – it will help us ensure that we continue to focus on what works well for you. Tell us when we get it right by completing our online form

Complaints

We’re not perfect. To help anyone who wants to make a complaint about what we do or how we do it, we have a Complaints Procedure that ensures issues are handled in an efficient, transparent and fair way.

To make a complaint, write an email or letter to the APRA AMCOS Complaints Officer including your full name and contact details.

Address it to:

APRA AMCOS
Attn: Complaints
PO Box 6315
Wellesley Street
Auckland 1141

Or Email:

administrationnz@apra.co.nz

For more details, see the APRA AMCOS Complaints Procedure (pdf).


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